Frequently Asked Questions
After you've purchased your item(s) online, it will be placed aside for you in-store.
It will be available for pickup after 4 hours after payment confirmation has been received. We ask that you please pick up your item(s) within 2 days.
Due to the lockdown, we are doing curbside pickup. Please call the store to arrange at 613-599-2700 or message us on Facebook.
Yes we do! MSC is pleased to offer customers flat rate shipping of $15 Ontario-wide.
Orders over $150 qualify for FREE shipping!
Due to COVID-19, we are unable to offer returns or refunds for any items. This applies to both in-store and online purchases.
We are currently having to limit our intake due to COVID protocols. We have limited our consignments to 15 clothing items plus 5 additional items (jewelry/home décor/toys, etc.) per appointment. We are happy to accommodate any special needs you may have, just let us know what they are when you submit your Intake Form.
Consignment commissions (what you keep)
- 40% for items priced up to $100.00
- 50% for items priced between $101.00 - $249.00
- 60% for items priced between $250.00 - $999.00
Consignment term is for ~ 90 days. Items are discounted 20% after 30 days, and 50% after 60 days. Please visit the store for more details, or feel free to call anytime.
We pay out in cash for account balances under $74.99 and do E-transfers for payouts over $75. We can on request do e-transfers under $100 for a fee of $1.50 to cover bank fee.
Spring: Jan – March
Summer: April – June
Fall: July – September
Winter: October – December
We accept the following:
Quality women’s clothing and accessories (jewelry, handbags, shoes & scarves) that have been purchased within the last 3 seasons. Also, children’s clothing, toys, books and select home decor pieces.
All items must be on trend, like new condition and seasonally appropriate
We do not accept the following:
Box store brands such as Walmart, Giant Tiger, SWS and like brands as well as clothing from Fast fashion chains
Business/ formal suits and blazers
Wedding and bridesmaid gowns or fur coats.
Items with NO LABEL. This is needed to price the item accurately and also for the sake of clients knowing what they are buying.
(Some exclusions may apply, ie. tag was removed for comfort reasons, but brand name is still clearly visible elsewhere).
Clothing must be freshly laundered, pressed, brought in on hangers and photo ready. Clothing in garbage bags will not be accepted.
We will return your hangers as we switch them out with ours. This saves time and prevents clothing from getting wrinkled during processing.
Please be mindful that your clothes are either freshly laundered or dry-cleaned. Items that seem unclean, ie, covered in animal hair, or have any odor (ie. smoke, musty, ..) will not be accepted.
Children's clothing, books, toys, home decor, etc can be brought in
cardboard boxes, totes or reusable bags. Please make sure they are clean. Toys in working condition (with batteries if required). Books within 3 years of age and no yellowing of pages. Games must have all pieces accounted for.
You will be provided with a pick up date located on your drop-off slip with each consignment. This date is for you to pick up any unsold items - typically 8 to 12 weeks from time of drop off. Before or on this date (preferably within the week before), you may come into the store and we will print off your itemized list. You then pull your items off the floor.. we've found it to be much more efficient as who knows your items better than you!
Any unclaimed items become the property of MSC and are sorted for donation and /or used for promotional events / displays, clearance sales etc. MSC donates unaccepted and unclaimed items to the Salvation Army, Better Beginnings - Better Futures and the Lanark County Interval House, as well as other local charities